Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email, company details)
• Application data for testing purposes
• Usage data and analytics
• Payment information (processed securely through Stripe)
• Communications with our support team

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Analyze usage patterns to improve user experience

3. Data Storage and Security

Your data is stored in secure, geographically distributed data centers. We implement industry-standard security measures including:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• Regular security audits and penetration testing
• Multi-factor authentication for all users
• Enterprise plans: Deploy in your VPC with your own AI model
• Full transparency: See all requests made by the system

4. Data Sharing and Third Parties

We do not sell your personal information. We may share your information with:

• Service providers who assist in our operations (e.g., OpenAI for AI processing)
• Payment processors (Stripe)
• Analytics services (anonymized data only)

5. Your Data Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt out of marketing communications

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account cancellation, data is retained for 90 days before permanent deletion. You can request immediate deletion at any time.

7. Cookies and Tracking

We use cookies and similar tracking technologies to collect usage data and improve our services. You can control cookie preferences through your browser settings.

8. International Data Transfers

Your data may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international data transfers in compliance with GDPR and other applicable regulations.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through our service.

11. Contact Us

For privacy-related questions or to exercise your data rights, contact us at:

AionQA
ABN: 11780592620
Email: admin@aionqa.com
Data Protection Officer: admin@aionqa.com

12. Compliance

We comply with:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Australian Privacy Principles (APPs)
• Working towards SOC 2 and ISO 27001 compliance